(Updated 01 March 2009)
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage. This policy supplements other materials you may have received or will receive from Santa Fe.
If the storage of a cookie on your hard drive concerns you, a number of commercially available products can assist you to delete this. Please see your IT department for assistance.
What Information Is Collected?
As a customer of Santa Fe, you will at times be requested to supply your Relocation Consultant with personal information that allows him or her to better service you. At times, this information is legally required and will differ by country (for instance in Immigration Services, requests will often involved passport information, education background, resume details, copies of certificates and diplomas, family information, criminal conviction information, etc).
Where you decide not to supply requested information to Santa Fe, we will make reasonable attempt to complete the services requested where possible, and where authorized by your company, however please be aware that the impact could be as below:
Immigration: Failure to supply legally required information may mean that it is not possible for Santa Fe to process you immigration, or the application may be declined by the government authorities if it does not meet the required minimum application criteria. Having a visa declined may impact on your ability to apply for visa’s in the future in that country and others.
Orientation and Home Search services: It is not legally required to provide any information, but providing this will assist your Relocation Consultant to provide you and your company with the most efficient service possible. You are under no obligation to answer any questions, however, failing to do so may impact on the ability of our staff to assist you, and may result in additional costs for your company.
Household Goods Moving Services: Failure to supply legally required information may result in delays or costs associated with customs and border security.For any information supplied that is used for immigration or household goods moving, the intentional supply of false information may lead to criminal prosecution of the individual and/or their company by the related government authorities.
The Way We Use Information
We use the information you provide about yourself when placing an order or requesting a service only to complete that order and avoid collecting that information during subsequent services within a reasonable time frame. We do not share this information with outside parties unless it is necessary to do so as part of an authorized service delivered to you.
We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Your employer may require our staff to copy them on any replies to you. If you do not wish for this to happen on any particular email, you are requested to state this in the subject line of that email.
We use non-identifying and aggregate information to better design our web site, diagnose problems with our Web server, and administer our web site. For example, we may gather information telling us that X number of individuals visited a certain area on our web site, or that Y number of men and Z number of women filled out our registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our web site from those we actually know are under the age of 13, and no part of our web site is structured to attract anyone under the age of 13. Please note that we may be required to collect and keep detailed information from those under the age of 13 for the purposes of providing immigration services only.
How To Correct or Update Your Information
You can correct factual errors in and update your personally identifiable information by sending us a request that credibly shows errors or includes the updated information to Santa Fe Relocation Services, ,18/F, C.C. Wu Building, 302-8 Hennessy Road, Wanchai, Hong Kong, Attention: Relocation Services Privacy Coordinator. You may also do so by contacting your allocated Relocation Consultant.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.