Get Me Moving


Philippines

Client Name
Company Name
Service
Comment
Cy Wannarka
Personal

"I thought it fitting and proper that I provide you some feedback concerning the recent services provided by your company. First of all, I would like to mention that I was referred to Santa Fe by a satisfied customer after I had seen some yacht furniture stored in the loft of his place of business. I asked "who did that packing for you?". He then told me of your company. Seeing your work was the best advertisement for me.

Secondly, I was impressed by the fact you were willing to make a six-hour drive to give me a free quote. During that visit I became convinced that you fully understood my somewhat unusual needs concerning the packing and storage of my household goods. This was further exemplified when your Crew Chief told me of his understanding of what I wanted. He was spot on! His understanding was obviously a product of effective communications. But I am getting ahead of myself.

After I postponed the 1st date, I was finally able to give you a time frame with which to work. I was told by you, and again in a follow-up email from Cecile, that the crew expected to arrive at my residence between 8 and 8:30AM on the day of the move. (I received a text from Cecile at 7:30AM that the Crew was in the area). At 8:00AM SHARP your Crew Chief approached me and introduced himself. Needless to say, I was impressed with their timeliness. (I later learned that they left Manila at 3:30AM in order to ensure an on-time arrival).

The professionalism of the packing and moving far exceeded my expectations. I am a man who has moved more times than I can remember and I have never seen a better job. They took extra special care of any item in which I expressed the least bit of sentimental or monetary value. They truly went out of their way to please me! (Or maybe I am not that special and they treat everyone that way?!)

Late in the afternoon, when the job and the day were getting lengthy, It was obvious that there was still a lot of work to be done and energy levels were getting low. It was then that I saw something that really impressed me as a former leader and manager. The Crew Chief put his arm around the shoulders of one of the men and they walked back to the truck quietly together. The whole crew seemed to come back with strength and resolve. Never once was a harsh word said, a loud voice heard nor an item not treated with the utmost care. I am so very impressed with your Team led by Mr. Carlos Morata. I have not seen this kind of professionalism combined with camaraderie since my military wartime experience.

The whole job was finished in a manner that far exceeded my expectations. You, Cecile and Carlos and his crew did Santa Fe proud. I hope the company understands what a fine team they have! I Thank You for the easiest, most carefree move of my life! I look forward to the second part of the process after I finally figure out where I want to live. It goes without saying, that I would highly recommend you, your company and it's services to anyone who is looking for the best in the business.

Very sincerely yours,

Cy Wannarka
A most satisfied customer"
   
Client Name
Company Name
Service
Comment
Florencio. Caparas
Nestle Phils.
Jakarta, Indonesia / Manila
"I would like to thank your company for the good service extended to me from point of Origin and Destination."
   
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Company Name
Service
Comment
Raman Gandotra
Bayer Healthcare
New Delhi, India / Manila
"Very good in communicating station and delivery schedule."
   
Client Name
Company Name
Service
Comment
Victor Urzola
Dole Asia
Davoa , Mindanao, Philippines / San Jose, Costa Rica
"Excellent group .The team is very good."
   
Client Name
Company Name
Service

Comment
Peter Mark Jones
Personal Account
Pusan, S. Korea / Manila
"Crew Leader was very considerate and very careful in handling our goods . I strongly recommend him for VIP clients."