The Front Counter service of eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will continue be closed from the 10th November 2020 to the 6th December 2020.

The Front Counter service may resume on 7th December 2020 or after the Conditional Movement Control Order has ended.

Who are affected?

All companies who utilises the services of the eXpats Service Centre at Cyberjaya for EP / DP / LTSVP applications.


Malaysia has entered a recovery phase regarding the COVID19 pandemic. The order related to this is made under the Prevention Act and Infectious Disease Control 1988 and Police Act 1967. The RMCO was to end on the 31st August 2020, however it has been extended to 31st December 2020.

The Government of Malaysia has implemented the Conditional Movement Control Order (CMCO) for the whole of Peninsular Malaysia except for Pahang, Perlis and Kelantan from 10th October 2020 until 27 October 2020 in view of the cases being widespread in terms of location.


• Renewal applications will be prioritized; therefore submissions need to be planned accordingly
• Endorsement applications will be delayed
• No phone support will be provided therefore communication with eXpats Service Centre will need to be via email and chatbot/live chat only
• Online application of Approval Stage will continue to be processed.
• Online appointments that have been booked will be automatically cancelled but companies may proceed to book new slots from 7th December 2020 onwards.


Effective from 9th November 2020 to 6th December 2020.

How Santa Fe can assist

We are closely monitoring the situation and will provide an update when possible.

Santa Fe can support your business with any immigration compliance and advisory issues concerning your expatriate population. We can review current employees’ visas and assist with necessary advice or solutions to ensure ongoing compliance with the Malaysian Immigration Act and Regulations.

We will also keep your business updated on ongoing developments on all Malaysian immigration matters and will advise on any changes requiring your attention.

Should you have any questions, please contact the following:

KS Balasingam
Immigration Team Lead

Santa Fe Relocation
D: +60 19 600 6900

Robert Day
Group Head of Immigration Operation
Santa Fe Relocation
London, UK
D: +44 7990 021125


To read more immigration updates, click here

About our Immigration Services

Our immigration services manage thousands of visa applications every year for a multitude of international companies. Our experienced immigration experts and migration agents handle the immigration process for you and provide simple reporting and guidance on immigration matters.


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