Helen Hatch-Barnwell

Customer Experience Director

Helen is a senior relocation professional with over 10 years’ experience and is driving some of Santa Fe’s key transformation initiatives. She oversees the automation of the moving experience and is responsible for cost management to ensure our customers get the best value for money. Helen monitors every system interaction and analyses feedback, which she then uses to guide internal User Experience (UX) teams with the aim to continuously enhance the customer experience. Helen also oversees our global Implementation and change management teams. She holds PRINCE2 and MSP certifications and is a true leader in applying process control within the Global Mobility industry.


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