Why get Shipment Protection?

We take pride in shipping thousands of items across the world every year, using advanced shipping techniques to ensure their safety. However, even with the best possible shipping practices in place, sometimes the unexpected does happen.

Transporting delicate, unusual or heirloom items carries an inherent risk, but our shipping insurance is there to give you added security. It’s our way of making sure you have complete peace of mind, no matter what you’re moving or where you’re moving to.

Our Shipment Protection plans are tailored to your specific needs and the value of the items you’re shipping. Just get in touch with us to discuss the best shipping insurance for your requirements.

Benefits of Shipment Protection

  • Easy to set up
  • Advisors on hand to help at every stage
  • Comprehensive coverage
  • Speedy claims resolution should the unexpected happen
  • Added peace of mind, security and protection

What damage does Santa Fe cover against?

Generally speaking, we provide cover for all listed items damaged during transportation. Our protection policies cover a broad spectrum of different types of damage, which we’ve included below. If you have any further questions about other types of damage coverage, please don’t hesitate to call our friendly team today.

  • Electrical or mechanical derangement
    Protecting electrical equipment is essential, especially if you need it for work. With our Shipment Protection plan, your electrical items are covered if they arrive at your destination and no longer work. Even if the damage isn’t immediately visible, we’ll still cover it. Please note that this cover does not extend to motor vehicles, boats and trailers, or items that are more than six years old.
  • Pairs and sets
    If one of two items dependent on each other is broke, we’ll cover if there is a reasonable reduction in the value of the pair.
  • Mould and mildew
    The threat of mould and mildew is ever-present in shipping, but we cover damages up to €20,000 to put your mind at ease.
  • Wine and liquors
    If you’re moving with highly prized wine or rare liquors, we’ll provide cover for breakages and/or losses of up to €10,000.
  • Fine arts
    If you’re planning on adorning the walls of your new home with your favourite works of art, we recommend taking out cover to protect your fine arts to cover you in case anything goes wrong. Our cover for fine art extends to €10,000.

How to make a claim

  • Fill out our simple notification and claims formchevron_right
  • Register the full list of items you’re claiming for within 30 days of delivery
  • After filling in the claim form, submit the supporting documentation (repair estimates, photographs of damaged items, third party replacement estimates of all items).
  • Check the status of your claim at any time via our claims portal
  • You’ll be assigned a dedicated claims handler who’ll be your point of contact throughout the claims process

Select login type

If you haven’t received your login details then please get in touch with your relocation contact

Login as an assigneeLogin as a client

Santa Fe WeChat QR code
ID: SantaFeRelo