Claims made easy
- Fill in our simple notification and claims form. Register the full list of items you are claiming for within 30 days of delivery.
- After filling in the claim form, submit the supporting documentation (repair estimates, photographs of damaged items, third party replacement estimates of all items).
- Check the status of your claim at any time via our claims portal. You will be assigned a dedicated claims handler that will be your point of contact throughout the claim.
Protecting your move abroad
If you’re moving overseas, you’re probably shipping a whole range of household items. From furniture down to the smallest antiques, moving abroad means shipping a lot of items; doubly so if the move is permanent. You want to be able to move without having to think about whether or not your belongings are safe. That’s why we provide shipment plans, because we believe in creating seamless moving experiences.
What damage does Santa Fe cover against?
Generally speaking, we provide cover for all listed items damaged during transportation. Our protection policies cover a broad spectrum of different types of damage, which we’ve included below. If you have any further questions about other types of damage coverage, please don’t hesitate to call our friendly team today.
Electrical or mechanical derangement
Protecting electrical equipment is essential, especially if you need it for work. With a shipment protection plan, your electrical items are covered if they arrive at your destination and no longer work. Even if the damage isn’t immediately visible, we’ll still cover it. Please note that this does not extend to motor vehicles, boats and trailers, or items more than six years old.
Pairs and sets
If one of two items dependent on each other is broken, we will cover if there is a reasonable reduction in value of the pair. Speak to our experts today if you require further information.
Mould and mildew
The thread of mould and mildew is something ever present in shipping. Because of this, we cover damages caused by mould and mildew up to €20,000, so you can rest easy.
Wine and liquors
You might be looking to transport a collection of highly prized wine, or some rare bottles of liquor. Whilst we do take the utmost care and consideration when it comes to transporting such fragile items, sometimes things go wrong. We provide cover for breakages and/or losses of up to €10,000.
When you move into a new house, you’ll want to fill it with all sorts of decorations to make it feel like home. For many people, this means adoring the walls with their favourite works of art. We recommend getting cover to protect your fine arts. Our cover for fine art extends to €100,000.
Whatever you’re moving and need cover for, we will work with you to find the perfect solution. We are Santa Fe Relocation, your one stop moving company. We make moving easy for you.