Shipment protection

Whether you are moving locally or internationally is important to get shipment protection to ensure that your belongings arrive at destination safely. At Santa Fe Relocation we pride ourselves on offering a first-class service, but in the unlikely event that something happens to your personal effects it is important to protect against it. We offer you shipping and storage protection, contact us today to find out more.

Santa Fe Relocation prides itself on providing the best possible moving services. Our skilled packing crews use the highest quality international moving packing materials and professional international moving packing techniques to ensure the safety of your possessions.

But even with the best processes in place, there is an inherent/unavoidable risk in transporting delicate and unusual items thousands of miles around the world. Unforeseen events cannot all be guarded against. For peace of mind and protection against loss and damage to your household goods, we recommend that you arrange shipment protection on your belongings during storage and whilst in transit.

We offer a range of shipment protection solutions at competitive rates. Our specialists can walk you through the policies available to help you choose the policy that’s right for you.

The benefits of our shipment protection include:

+ Simple application process
+ All risks coverage
+ Speedy claims resolution
+ Peace of mind

Shipment protection

We provide a fully comprehensive shipment protection programme for those moving overseas which covers your household effects. We also pride ourselves on offering a fast and responsive after care service. When you seek our shipment protection service, you can expect a dedicated point of contact for all your claims and queries. As with all our services, customer care is at the forefront of our priorities which is why we place such emphasis on fast response times and resolutions so that you and your family are able to focus on beginning your new life overseas.

Storage protection

Placing your items in storage whilst you are working somewhere else in the world is standard practice for most expatriates. Santa Fe Relocation offers storage protection for all customers using our storage facilities, to give you piece of mind in case anything were to happen to your belongings.

Enrolment form

All Risk Protection Coverage for your household goods, personal effects, automobiles moving by land, sea or air.

Underwritten by: Aviva PLC

Claims Administered by: WK Webster & Co Ltd

Before enrolling, please read our Policy FAQ section to ensure that you select the coverage option that is right for you. Don’t miss our important tips to make the most of your full replacement value shipment protection.

Santa Fe has made the following cover extensions available as part of your Policy at no additional cost.

+ Mould and mildew coverage
+ Pairs and sets coverage
+ Electrical and mechanical derangement coverage

Enrol online

Itemised Coverage (Detailed method of valuation): Recommended to provide the greatest detail about your possessions
Lump Sum Coverage  Our easiest way to enrol in full replacement value insurance

Enrol by email or post: Download a copy of the enrolment form

Detailed Coverage

Lump Sum Coverage

Before enrolling, please ensure you have read our Policy FAQs section, policy documents including the terms and conditions to ensure that you select the coverage option that is right for you.

Claims notification

In the unfortunate event that you need to make a claim for goods which have been lost or damaged in transit please ensure that due notice is given by registering your intent to claim via our dedicated Claims Portal www.wkwebster.com/santafe.

You must provide your claim notification within 30 days from the date of delivery via the Claims Portal. This must include a full list of the items you are claiming for. Failure to notify loss/damage within the time limits specified will void coverage.

Following your claim form submission, you are provided a further 45 days to upload all documentation supporting your claim.

If you require assistance at anytime please contact claimsdepartment@santaferelo.com

Exclusions

Our All Risk Protection Policy has incorporated a number of Exclusions which are detailed in the Terms and Conditions of the policy. Please ensure that you have read and understood the terms and conditions prior to agreeing to take up coverage to avoid unnecessary surprises should you need to make a claim.

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