MDEC resume minimal support during CMCO in Malaysia

With reference to the announcement made on 14th October 2020, you may find the link to the announcement here, the Front Counter service of eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume with minimal support effective from 15th October 2020 onwards.

An online appointment via needs to be made before any transactions with the eXpats Service Centre can be made. Companies may utilize the slot that has been booked according to date and time before the previous announcement.

Who are affected?

All companies who utilise the services of the eXpats Service centre at Cyberjaya for EP / DP / LTSVP applications.


Malaysia has entered a recovery phase regarding the COVID19 pandemic. The order related to this is made under the Prevention Act and Infectious Disease Control 1988 and Police Act 1967. The RMCO was to end on the 31st August 2020, however it has been extended to 31st December 2020.
The Government of Malaysia has announced to implement the Conditional Movement Control Order (CMCO) for the whole of Selangor, Kuala Lumpur, and Putrajaya from 14 October 2020 until 27 October 2020 in view of the cases being widespread in terms of location.


• Renewal applications will be prioritized, therefore submissions need to be planned accordingly
• Endorsement of applications will be delayed
• No phone support will be provided and all communications with eXpats Service Centre will need to be via email and chatbot/live chat only

In addition, new operational hours for eXpats Service Centre (Northern office) will be as below:
Operation hours:
• 8:30 a.m. to 1:00 p.m. Monday – Thursday
• 8:30 a.m. to 12.15p.m. Friday


Effective from 15th October 2020 onwards.

How Santa Fe can assist

We are closely monitoring the situation and will provide an update when possible.

Santa Fe can support your business with any immigration compliance and advisory issues concerning your expatriate population. We can review current employees’ visas and assist with necessary advice or solutions to ensure ongoing compliance with the Malaysian Immigration Act and Regulations.

We will also keep your business updated on ongoing developments on all Malaysian immigration matters and will advise on any changes requiring your attention.

Should you have any questions, please contact the following:

KS Balasingam
Immigration Team Lead

Santa Fe Relocation
D: +60 19 600 6900

Robert Day
Group Head of Immigration Operation
Santa Fe Relocation
London, UK
D: +44 7990 021125


To read more immigration updates, click here

About our Immigration Services

Our immigration services manage thousands of visa applications every year for a multitude of international companies. Our experienced immigration experts and migration agents handle the immigration process for you and provide simple reporting and guidance on immigration matters.


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